{"id":469,"date":"2011-01-25T12:05:34","date_gmt":"2011-01-25T11:05:34","guid":{"rendered":"http:\/\/open-organization.com\/?p=469"},"modified":"2011-01-25T12:05:34","modified_gmt":"2011-01-25T11:05:34","slug":"multistep-problem-solving-process","status":"publish","type":"post","link":"https:\/\/open-organization.com\/en\/2011\/01\/25\/multistep-problem-solving-process\/","title":{"rendered":"Multistep Problem Solving Process"},"content":{"rendered":"<p><\/p>\n<h3>Multistep rather than black box<\/h3>\n<p>The multistep approach allows to engage experts and to satisfy <em>seekers<\/em>, in a safe, secured and trustable environment. It ensures better performance for problem solving, less frustration among <em>solvers<\/em> and less disappointment among <em>seekers<\/em>.<\/p>\n<p>Online problem solving is often thought of as a &#8220;black-box process&#8221;: the <em>seeker<\/em> gives the input, waits a few months and finally opens the box to discover the set of submitted solutions. This process implemented by nearly all Open Innovation platforms has various drawbacks, the main ones being:<\/p>\n<ul>\n<li>motivation decrease and risk-averse behavior of <em>solvers<\/em>,<\/li>\n<li>inefficiency to reach quality and relevant solutions,<\/li>\n<li>limited incentives for <em>seekers<\/em> to be fair and pay for all valuable solutions.<\/li>\n<\/ul>\n<p>We propose instead a three-step &#8220;gray-box&#8221; process for online problem solving. Based on our experience, we believe that this innovative process has a high potential to leverage expertise and intelligence through problem solving.<\/p>\n<p>The three-step process serves to filter experts in order to select the 2 to 5 most relevant ones out of the initial automatically generated list. Each step is a gate where experts that have accepted the invitation to solve a problem are asked to provide additional information.<\/p>\n<p>The present article is after the chapter we wrote in the book &#8220;<a href=\"http:\/\/www.amazon.fr\/Guide-Open-Innovation-Crowdsourcing-Practitioners\/dp\/0749463074\/ref=sr_1_8?ie=UTF8&amp;qid=1290462031&amp;sr=8-8\">A Guide to Open Innovation and Crowdsourcing: A Compendium of Best Practice, Advice and Case Studies from Leading Thinkers, Commentators and Practitioners<\/a>&#8220;.<\/p>","protected":false},"excerpt":{"rendered":"<p>Multistep rather than black box The multistep approach allows to engage experts and to satisfy seekers, in a safe, secured and trustable environment. It ensures better performance for problem solving, less frustration among solvers and less disappointment among seekers. Online problem solving is often thought of as a &#8220;black-box process&#8221;: the seeker gives the input, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":470,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[4],"tags":[375,491,604,609,901,1089,1151,1224,1332,1349,1364],"_links":{"self":[{"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/posts\/469"}],"collection":[{"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/comments?post=469"}],"version-history":[{"count":0,"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/posts\/469\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/media\/470"}],"wp:attachment":[{"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/media?parent=469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/categories?post=469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/open-organization.com\/en\/wp-json\/wp\/v2\/tags?post=469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}